Dear Mr. See,
Thank you for taking the time to write to us following the unfortunate experience you have encountered in our lobby, in the
early morning of May 1, 2008.
It is with concern that I have read your comments about the unsatisfactory manner in which your friends and yourself were
treated. Please allow me to take this opportunity and extend to you my sincere apologies for any inconvenience caused.
Please rest assured that I have personally investigated this matter with the key personnel involved. The cleaning lady
is an old employee of our hotel and sounds rough when she talks. Also by law we are not allowed to serve alcoholic beverages
in our lobby area after 2:00 A.M.; except for our club PULSE where our license allows us to serve alcohol up to 3:00 A.M.
Mr. See, I am sorry for the misunderstanding and my staff were reminded to handle any guest's enquiry or concern with a
more friendly and gracious manner.